Unhappy Experience at One Utama

~ Posted on Tuesday, November 30, 2010 at 8:52 AM ~

To: The Management Office of One Utama Shopping Centre,

I would like to express my dissatisfaction over the customer service we received while we attempted to rent the toddler’s ride on car (kiddie ride) at your mall recently.

We were told by one of your customer service staff to wait for 4 more months in order to be able to use the ride-on car and were then reminded about the requirements in order to rent the ride-on car. Did I mentioned that your staff said it sarcastically to us? Oh nevermind, we as parents generally have higher tolerance level for things like this...

Kiddie Ride at One Utama

Yes, it was then that I saw your notice board stating that the kiddie ride is fit for 2-5 years old and height below 90cm. FYI, my child is 20 months old and his height is 89cm.(Btw, a quick search on Google will get you to a mummy blogger who proudly mentioned that she lied when asked whether her child is 2 years old as "not that they even bother to check".)

Kiddie Ride at One Utama

We then mentioned that we have no problems using the similar ride-on car at Ikano shopping mall, to which a reply of “That is Ikano, this is One Utama” with an arrogant look shot back at us. Oh wow... first came the sarcastic comment, now we get an attitude as well?!!

Is that how your customer service staff is trained to communicate with your mall customers? I’m sure there are plenty of other ways to politely inform us about the reasons and such of your ride-on cars requirements.

We then asked for the baby stroller instead, and were told there’s none available. So what do you expect your mall customers to do? Wait until there’s one available? Or perhaps your customer service staff should have taken the initiatives to offer other alternatives to us? We get NONE. We were just left standing there figuring out by ourselves.

As we were about to walk off, one family returned a baby stroller and we rented that unit. After all, there’s not much choice we can take anyway… I mean, we already get the 'complimentary' sarcasm plus an attitude, what else can any parents (not to mention, PAYING CUSTOMERS) ask for?

You really have to look into how your customer service staff communicates to your mall customers. After all, if we have been treated politely, we would’ve enjoyed our shopping experience and spend more.

Really unhappy customer,

A Fullhouse Dinner?

~ Posted on Monday, November 8, 2010 at 8:40 AM ~

We had a family dinner at Sunway Giza's Fullhouse Lifestyle Store and Cafe on Sunday night. The place looks really cute and lovely! Just look at some of the pictures I copied from their Facebook page:

Fullhouse Lifestyle Store and Cafe Fullhouse Lifestyle Store and Cafe
Fullhouse Lifestyle Store and Cafe Fullhouse Lifestyle Store and Cafe

While we were waiting for our table, hubby tried to let Ben played in the car deco right in front of the restaurant but because there are many kids hogging all around the car, hubby ended up putting Ben on top of the car front bonnet. Well, better than nothing right? Hehehehe...

Our table was located outdoor, at the side of the restaurant. We ordered our foods from their magazine look-alike menu and waited. Once they arrived (pretty quickly too!), I brought out my camera and snapped whatever pictures I could before it was all gobbled up!

Fullhouse Lifestyle Store and Cafe
Profiteros
Fullhouse Lifestyle Store and Cafe
My Wok-sear chicken chop - yummy!
Fullhouse Lifestyle Store and Cafe
Hubby's Braised Lamb Shank - yummy too!
Fullhouse Lifestyle Store and Cafe
MIL's Wasabi Fish & Wedges - fish is yucky!

There are other dishes which I did not managed to take the pictures such as our Clam Chowder (yummy!), SIL's Curry Laksa, my niece's Oven Roasted Chicken Parcel and our drinks. Picture below is the wall decoration right in front of me. Way too cute!

After our dinner, we hang around a little while (to wash hands and all) and I just can't resist but to take this picture of Ben's chubby legs.. Hubby was holding Ben while he was standing on the fake lawn hedge... hehehe...

Overall, it was a nice family dinner and a treat from my ever generous SIL (thanks again Suan ceh!)

Ben's New Pool!

~ Posted on Saturday, October 30, 2010 at 3:06 PM ~

Whoaaa... check out who just got himself a new pool!

We were out grocery shopping at Tesco yesterday night and saw this cute little pool and decided to get it for Ben because:

* saves more water compared to me flooding the balcony (due to lesser space hehehe...)
* it's cheap (RM15 or less than USD5)
* cute and portable
* safer as Ben will be sitting in the pool instead of running around at the balcony

Since we couldn't find the air pump, hubby and I had to take turn to blow up the pool ourselves. Once it's done, we proceeded to bring it out to the balcony and give it a good rinse to clean it up before getting Ben to fill it up with water.

Check out the snapshots of Ben below...

Ben with his new pool

Testing the water with his leg...

Ben with his new pool

  Testing with his hands now...

Ben with his new pool

Showing me the star shape...

Ben with his new pool

Showing me another star shape...

Ben with his new pool

Splashing around in the pool!

Ben with his new pool

Choosing the toys to play with...

Ben with his new pool

Decided on the water sprinkler...

Ben with his new pool

Mummy soaks her feet too...

Ben with his new pool

Look at those chubby legs!

And then I proceeded to snap the view of Ben in the pool from the top...

Ben played in the pool for a long time and refused to get out! I had to promise him we'll play again later in the afternoon in order to get him out of the pool (it was getting windy outside so I thought better stop and bath Ben). My little man is fast asleep now as I'm typing this post. Guess he's real tired with all the playing hahaha...

What a nice way to enjoy the weekend, huh?

Here's wishing you guys a wonderful weekend too!